FAQ
The app says I have to update
Section titled “The app says I have to update”A new version is out and the one you have won’t carry on. Tap Update Now and it takes you straight to your app store. All your data is where you left it afterwards.
Why are some transactions blurred?
Section titled “Why are some transactions blurred?”They’re past the free plan’s limit. They exist and they’re recorded — you need a subscription to see their details. See Free vs Premium.
Why are my bank messages waiting?
Section titled “Why are my bank messages waiting?”Once you reach the free plan’s daily transaction limit, the messages after it are stored exactly as they arrived without being read. The moment you subscribe they’re all read at once and none is lost. The details are in Automatic tracking.
What’s in the trial?
Section titled “What’s in the trial?”Every Premium feature, for a limited time. The length and the end date are shown on your subscription screen — see Managing your subscription.
Why can’t I see the Insights details?
Section titled “Why can’t I see the Insights details?”Most Insights reports are Premium. Net Worth is open to everyone. The rest are in Insights.
How do I move my data to a new phone?
Section titled “How do I move my data to a new phone?”You don’t move anything. Install the app on the new phone, sign in with the same account, and everything is there.
I cleared my data by mistake — can I get it back?
Section titled “I cleared my data by mistake — can I get it back?”There’s no recovery. If you have statements from your bank you can start again from Importing a statement.
My question isn’t here
Section titled “My question isn’t here”Write to us from Help & support and we’ll reply by email.