Help & support

Under Account → Help & Support.

The message form, with your email already filled in.

Sending a message

1. Enter the email we should reply to.
2. Phone is optional.
3. Subject is optional too, but it helps us get to your problem faster.
4. Write your message and tell us how we can help.
5. Tap Send.

The reply comes to the address you gave.

Tip

The more exactly you describe what happened — what you were doing, and what you saw — the faster and more useful the reply.

Other pages in the same place

• About Money Loop — what the app does and who’s behind it.
• Terms of Service
• Privacy Policy and Usage — how your data is stored and what it’s used for.

Joining the community

A row takes you to our community on Telegram, where you’ll find other people’s experiences and our latest updates as they land.

Tips

• Before writing, have a look through the FAQ. Most questions are answered there.
• If it’s about one particular transaction, tell us its date.

Common problems

The message won’t send — it needs a connection. Try again.

I sent one and got no reply — check your junk folder.